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  • Maintaining the Human Element when Automating Customer Service

    Maintaining the Human Element when Automating Customer Service

    Good customer service is all about providing positive, polite and timely responses to customers. It’s about solving customers’ problems and taking care of their needs by delivering professional, helpful, high-quality service and assistance before, during, and after their requirements are met. Promptness, politeness, professionalism and personalization are the four core tenets of solid customer service
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  • 3 Industries That Will Be Disrupted by Natural Language Processing

    3 Industries That Will Be Disrupted by Natural Language Processing

    You may have heard the phrase “Natural Language Processing (NLP)” in our modern dialogue on technology. As a definition, NLP is a field of Artificial Intelligence (AI) used to understand and analyze human language. It recognizes human linguistics patterns, can interpret natural language and extract specific data points from large amounts of unstructured data. We’ve
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  • Time Management Tips for IT Startups

    Time Management Tips for IT Startups

    Launching a startup tends to be an overwhelming experience. Startup owners are flooded with a multitude of decisions on which their startup’s faith rests. During this phase, time management is crucial. From the seemingly trivial to those with long-lasting effects, every choice made during this critical time in a business’ lifecycle can mean the difference
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  • Going Digital:  How to get started?

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    This blog was inspired by the Thriving Through Digital “lean beer” conversation held in Auckland, New Zealand on 12 September 2018.  The specific topic of that conversation session was “ How to start your digital transition.”  You can find more information and join the group conversation here. “A journey of a thousand miles begins with
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  • Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession?

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    Your Court-Appointed Chatbot – Is Artificial Intelligence Threatening the Legal Profession? In December Last year, a study by McKinsey Global Institute found that around half of all work activities conducted today have the potential to be automated. McKinsey concluded that automation technologies – including artificial intelligence (AI) and robotics – could displace up to one
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  • Does the IoT Bring New Business Security Risks to Your Office?

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    Bringing Internet of Things (IoT) devices into your workplace can unleash whole new swathes of benefits and opportunities, including increased productivity, efficiency, energy savings, better communications, happier workers, and a lot more besides. But smart devices also present new business security risks as they become the targets of malicious programs and cyberattacks. In today’s world,
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  • The Last Mile to Automation – How Autonomous Vehicles Could Solve the Last Mile Delivery Problem

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    The race is on to bring autonomous vehicles to market. However, big tech and automotive companies around the world are competing not just to be the first to perfect the technology, but also to figure out the type of business model that will pave the quickest path to profitability – and solving the last-mile delivery
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  • IBM Buys Red Hat: Analysis and Opinion

    IBM Buys Red Hat: Analysis and Opinion

    IBM and Red Hat: What Happened IBM bought Red Hat, a long-time leader in enterprise open-source software and cloud-based computing solutions. The deal is valued at US$34 billion, and is reportedly the largest deal in the software industry’s history. IBM and Red Hat: What It Means Open-source software solutions and subscription pricing are now “officially”
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